osTicket Version v1.10.4 (035fd0a) — Up to date
Web Server Software Apache
MySQL Version 5.7.24
PHP Version 5.6.38-2+ubuntu16.04.1+deb.sury.org+1
Hello,
Does anyone know if there is a way to setup alerts/notifications if someone edits one of their tickets in the portal?
Also, I've noticed when someone does edit their ticket via the portal, it still remains in the answered queue and does not move back into the "Open" queue, is this how it should work?
Is there a way to differentiate between tickets that have been edited/updated/modified by the end-user via the portal and tickets that haven't been edited, or to be alerted of the modification?
Thanks!