okay .. just that we'r all on the same page... Here's what I to achieve ..
Say, my company has the following 3 clients ...
- ABC
- PQR
- XYZ
Each of the above client avails of a different service from our company.. Therefore, the support our company provides to each of the above client, is based on different parameters. Due to this, we require, that when submitting a ticket each of the above clients is presented with a different (atleast partially) ticket submission form.
STEP 1.
So, in the osTicket system, we've created 3 separate organizations, for each of the above client, and added the respective users for each organization ..
STEP 2
Next, we created 3 different Help Topics.. namely :
- Help_4_ABC
- Help_4_PQR
- Help_4_XYZ
STEP 3
We created 3 custom Lists (Of Help Topics), one for each organization
STEP 4
Next, we created 3 different forms namely
- Form_4_ABC
- Form_4_PQR
- Form_4_XYZ
In Each form, we added the respective custom list, for the organization.
This did not work..... Where am I going wrong ?