Hi
Minor issue, but my Gravatar Icons don't seem to be working on my Tickets, but they do on my agent profile page.
The inbuilt Oscar A team works fine.

When i enable Gravatar monster for example, then look one of my tickets, it shows the gravatar mystery man icon, but on the agent profile page it shows the monster icon.

Looking at the page source, the icon points to:
www.gravatar.com/avatar/274b1a185ec1b34b7fde9537043fb851?s=80&d=mm
Which is the mystery man

The page source for the agent profile page points to:
http://www.gravatar.com/avatar/8f161099307161c010818709967f3ab2?s=80&d=monsterid
Which is the monster

Oddly, i've currently got 5 test tickets open, and it's working on one of them.

Anyone else having a similar issue?

Windows server 2012 R2
v1.10.4
Microsoft-IIS/8.5
MariaDB 10.3.12
PHP 5.6.31

billy changed the title to Avatar / Gravatar Not working.

If you open a new ticket does it work on the new ticket?

Just tried creating 2 new tickets, one via email and the other via the web portal, both didn't work ?

It works if i create a ticket with an agent.
I.e i sent an email to our helpdesk email from an agents email (Just wanted to see what happened) and the gravatar shows correctly.

@billy

Mine work just fine for both Registered and Guest Users. I am using Apache though, not sure if that makes a difference.

Cheers.

I've only ever changed the agents avatar settings since installing OSTicket.
I just changed the "user" avatar now, and now both are working.
I've just changed both user and agent to one of the other gravatars in quick succession and both working fine now.

21 days later

just looking at this again and it would appear that both my agent and user gravatar go by what is set in the users settings.
If i change my agents gravatar it wont change, if i change the users gravatar both will change to the new chosen setting.
The only time the agent gravatar works seperate from the user one is when i choose the built in oscar A-Team.
Odd!

8 days later

Just updated to v1.11 stable, and this is still the case.

3 months later

Clean install of V1.12 same inviroment, same issue.

Perhaps I do not understand what the problem is... Gravatar icons are controlled at gravatar. They are set by Users based on their email. When i change my gravatar icon it updates in osticket. I'm not real sure what you mean by you change your agents gravatar. You change gravatar icons at the gravatar site.

Currently my Agent avatar is set to Mystery Man and my users is set to Retro.
Both are showing as retro.
It doesn't matter what i change the agent avatar to, it always seems to be the same as the users.
The only one i can choose for the agent that will change it is the built-in Oscar A-Team.

I also don't understand why if it's controlled on gravatrs end, why is the option in OSTicket to change it?

We also don't have a gravatar account.

Again it's not urgent, just confused as of how it works.

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