Hello,
Since a couple of days, our osTicket does not send always send email when creating or answering to a ticket. When users create a ticket, nothing happens for a while then they are redirected to a blank page. Tickets are created normally but emails are not send.
Log is :
[error] PHP Fatal error: Maximum execution time of 30 seconds exceeded in /var/www/vhosts/16/102584/webspace/siteapps/osTicket-386/htdocs/include/pear/Mail/mime.php on line 940
[Mon Jan 7 11:00:39 2019] [error] [client xxx.xxx.xxx.xxx] Script timed out before returning headers: php-cgi, referer: http://mydomain/support/open.php
The line 940 of the mime.php is : $hdr_value = iconv_mime_encode($hdr_name, $hdr_value, $imePrefs);
Any idea if this is a PHP issue or could it be something else ?
Kind regards,
