Hi All, We recently encountered a weird behavior in OsTicket where a new email from a client which is supposed to create a new ticket is being appended to an existing closed ticket. Seeking for your help to troubleshoot and discover the root cause of the issue.

Few more info:
The new email from the client has a different Subject with the existing ticket.
The existing ticket was created on the OsTicket Dashboard.

Any other information you might need to expedite the issue please do let me know.

Thank You.

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Environment details?
Version of osTicket?

Hi @ntozier please see below for the environment details and osTicket version.

Environment Details:
PHP Version: 7.0.15
Web Server Software: Microsoft-IIS/8.5
MySQL Version: 5.7.17

osTicket Version: v1.10

Thank you and your help will be very much appreciated.

1.10 does not fully support PHP 7.0 please downgrade to 5.6 and retest.

Hi @ntozier . I am just curious, have you encountered/replicated the same issue as ours? Would like to know the specific reason why the issue occurs like any deprecated function. Downgrading our system to 5.6 is a no go for us so I would like to know any alternatives.

Thanks,

-Dan

osTicket is extremely specific on what it wants to run on right now which is php 5.6. Even with multiple tweaks and patches from github I was still encountering multiple weird problems running php 7.0.26. I assume that it is deprecated functions, or retired ones, but don't really know why. I threw a lot of time at some of the problems and ultimately gave in and reverted PHP to 5.6 for the osTicket site. (I still run 7.0 on other sites on my server, just not osTicket.)

I see. As much as possible we don't want to downgrade our system so I guess we will continue to replicate the issue on our end for now.

Appreciate your response.

Thank You,

a month later

@drico version 1.11.0 was released the other day. It now supports up to PHP 7.2

14 days later
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