401/5000
good, I hope not to disturb, I would like to receive your support to solve this problem.

When I enter as a user-client to see the status of my ticket, I get a field to write the answer, I write the answer and I send it, and it sends me to an error 500 page.

which does not allow me to advance, to do it I have to do it from the address bar.

Annex evidence.

I forgot that I have the osTicket version (v1.11.0-rc1), update the system of .a version 9.

You should not be running a Release Candidate in a production environment. Please restore from back up and run the current stable (1.10.4 as of this writing). Also if you are getting a 500 error you will have to look at your webserver logs and see what the actual error is.

Write a Reply...