cPanel email accounts: "SMTP Refused to Connect"

cullenjwebb

Hello everyone,

I've been using OST for a while now and I love it! However, the emails being sent out by my installation all come from this email address when viewed in gmail: exampleaddress@server5.websiteserverbox.com

I am trying to set up SMTP for each email account to fix this. All of the email accounts are hosted within the same cPanel as the OST installation. I have double and triple checked the passwords / ports / server addresses and no matter what I get this error: Failed to connect to mail.mydomain.ext:465 [SMTP: Failed to connect socket: Connection refused (code: -1, response: )]

Things I have tried:
- Port 465 (SSL) and 587 (non-SSL)
- Authentication on and off (server requires authentication)
- tls:// and ssl:// before the mail.mydomain.ext
- With IMAP/POP3 enabled and disabled (Normally disabled as I use email piping)
- Variations of the above
- PHP 7

I have contacted my host and they don't see any security/firewall settings blocking the connection and have suggested that I come here.

Here are my OST settings:
osTicket Version: v1.10.4 (035fd0a)
Web Server Software: Apache
MySQL Version: 10.0.36
PHP Version: 5.6.38

Checking the logs I see almost entirely this line:
server ip - - [18/Nov/2018:13:35:01 -0500] "GET /api/cron.php HTTP/1.1" 200 68 "-" "Wget/1.12 (linux-gnu)"

But there are a few lines like these:
my ip - - [18/Nov/2018:13:39:24 -0500] "POST /scp/emails.php?id=4 HTTP/1.1" 200 3843 "https://mydomain.ext/scp/emails.php?id=4" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36"

my ip - - [18/Nov/2018:13:39:26 -0500] "GET /scp/autocron.php HTTP/1.1" 200 45 "https://mydomain.ext/scp/emails.php?id=4" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36"

Any and all help is greatly appreciated. Thanks so much for checking these forums.

ramrajone

cullenjwebb
have you added API key in your: \scripts\rcron.php

Configuration: Enter the url and key. That is it.

url => URL to api/task/cron e.g http://yourdomain.com/support/api/tasks/cron

key => API's Key (see admin panel on how to generate a key)

cullenjwebb

ramrajone

I didn't have a \scripts\ folder (it appears to have been removed along with the /setup/ folder) so I created one at mydomain.ext/scripts/rcron.php with the files from a fresh OST download.

I input a new API key and the path to cron and I was still getting the same error.

Also, these appear to be test scripts and not actually useful. Perhaps I'm confused?

cullenjwebb

I don't appear to have \scripts\rcron.php or a scripts folder at all. I'll look into this and follow up.

Thanks for the lead.

ntozier

/scripts is included in the download archive and is not part of the /upload folder that you copied over when you created your site. Simply download the archive for your version and the files should be in it

cullenjwebb

ntozier

Thanks for the help. Do I just upload the "scripts" folder to the root of my OST installation and setup the rcron.php file with my API and path to cron? That's what I tried before so I'm thinking I didn't put them in the right place.

ramrajone

cullenjwebb
Yes, Scripts folder should be in the root of the osTicket installation and permission as www-data:www-data

ntozier

You can really put it where ever you want to put it... but I would recommend that you put it in your root folder for the site.