Good day,
Newbie here,
osTicket version: 1.6 ST
Webserver: nginx 1.14.0
PHP version: 5.2.17
OS: Linux
The setup is using phpMail in sending the emails.
When a new ticket is created, the user and the admin used to get an email alert to notify but now it doesn't.
There are no mailer errors in the system log.
New ticket alert is enabled.
This setup used to work before with no problems up until 6 months ago (I just arrived as an intern last week).
This task was just given to me with me having no prior experience in setting this stuff up. I hope you can help me.
Thank you very much.