Admin and Client not receiving email but ticket is created

boeingmagr

Good day,

Newbie here,

osTicket version: 1.6 ST
Webserver: nginx 1.14.0
PHP version: 5.2.17
OS: Linux

The setup is using phpMail in sending the emails.

When a new ticket is created, the user and the admin used to get an email alert to notify but now it doesn't.
There are no mailer errors in the system log.
New ticket alert is enabled.
This setup used to work before with no problems up until 6 months ago (I just arrived as an intern last week).
This task was just given to me with me having no prior experience in setting this stuff up. I hope you can help me.

Thank you very much.

ramrajone

boeingmagr
if it was working before, that means something change in your PHP mail, take a look at the error logs of your web server, PHP logs, and osTicket logs

The version of "osTicket version: 1.6 ST" is very old, should upgrade to 1.10.4
osTicket does not support "Webserver: nginx 1.14.0" should be using Apache or IIS
Also, your "PHP version: 5.2.17" is older too, should upgrade to version 5.6

ntozier

I agree with @ramrajone 1.6ST is years and years old and no longer supported.

I would take a look at your mail server logs and see if there are any errors there that would tell you what is going on. I would also look at your php error logs and see if you are getting any php errors.

boeingmagr

I already solved this issue by using SMTP instead of phpMail.

ntozier

Great. I'll close this thread then. Have a great rest of your day