Hi,

I run CentOS Linux release 7.5.1804 (Core)
PHP 5.6
Mysql Ver 14.14 Distrib 5.6.41

Before updating to php 7.2 I decided to upgrade from a faultless V1.10 to v1.10.4

To upgrade, I download zip file locally from https://osticket.com/download/ (osTicket-v1.10.4.zip) and overwrote files using rsync. (except include/ost-config.php)

Loaded osticket in web browser and tickets loaded ok

When to admin saw (osTicket (v1.10.4)) and it said, delete the setup folder.

Note: I was not prompted to go through any update sequence for the new install, like previous versions

I deleted the setup folder.

Now, two issues occur:
1. When sending a ticket, I am logged out, redirected to home page, and need to log back in, every single time.
2. Intermittently, when sending a ticket, the page just hangs (the email is sent and email text is saved to ticket), and I see mysql load go to 100+% (When this happens there is server error Script timed out before returning headers: ...scp/tickets.php?id=xxxxxx - I know this is PHP timing out, but this shouldn't take so long to time out), v10.1 never did this.

Maybe loading tickets first, before going to admin panel, I caused an issue??

Any suggestions?

I curious also if mysql would have been automatically changed/optimized in this upgrade, and now it is doing this intermittently on some actions like sending a ticket.

Also, does v10.1.4 support for php7.2?

Thanks.

Server Information
osTicket Version v1.10.4 (035fd0a) — Up to date
Web Server Software Apache/2.4.27 (Unix) OpenSSL/1.0.1e-fips mod_bwlimited/1.4
MySQL Version 5.6.41
PHP Version 5.6.31
PHP Extensions
gdlib Used for image manipulation and PDF printing
imap Used for email fetching
xml XML API
xml-dom Used for HTML email processing
json Improves performance creating and processing JSON
mbstring Highly recommended for non western european language content
phar Highly recommended for plugins and language packs
intl Highly recommended for non western european language content
fileinfo Used to detect file types for uploads
APCu Improves overall performance
Zend Opcache Improves overall performance
PHP Settings
cgi.fix_pathinfo "1" is recommended if AJAX is not working
date.timezone UTC
Database Information and Usage
Space Used 1742.15 MiB
Space for Attachments 1173.82 MiB
Timezone EST (Interpreted as America/New_York)

Installed Language Packs
English - US (English)
en_US — include/i18n/en_US

I had to roll back to v10.1, I couldn't get the above issues to work with v1.10.4 unfortunatley.

Any information you can think of i'll be happy to try and post my findings.

    eltreno
    "does v10.1.4 does support for php7.2?"
    -no 1.10.4 does not support PHP 7.2 (recommended using 5.6)

    When you upgraded 1.10 to 1.10.4, did you get any error?
    Also, have changed any core osTicket files?
    There are no Database changes from 1.10 to 1.10.4, that's why you did not get any upgrade screen.

      "When you upgraded 1.10 to 1.10.4, did you get any error?"
      - No error. Just when sending tickets and have "Close ticket checked" it would hang for around 10 seconds, then go to Login page, requiring login again.

      "Also, have changed any core osTicket files?"
      - No, extracted osTicket-v1.10.4.zip, then simply copied the files over using Rynyc, which also deleted some files that were not in the osTicket-v1.10.4.zip (I didn't copy over the ostconfig - used the original one from v1.10

      -- Deleted files where --

      deleting css/jquery.multiselect.css
      deleting include/class.group.php
      deleting include/ajax.reports.php
      deleting include/i18n/en_US/help/tips/settings.access.yaml
      deleting include/staff/settings-access.inc.php
      deleting include/staff/groups.inc.php
      deleting include/staff/group.inc.php
      deleting js/redactor-fonts.js
      deleting js/jquery.multiselect.min.js
      deleting js/jquery-1.8.3.min.js
      deleting scp/groups.php
      deleting scp/css/bootstrap.css
      deleting scp/images/login-background.jpg

      Is there a plan to have an Osticket version to support PHP7.1 or 7.1 before 5.6 EOL on Jan 2019?

      Does v1.10 support any php 7.1 or 7.2 version?

      You can run osticket 1.10 under php 7.0 but only if you install under 5.6 first. PHP 7.0 and 7.1 support is supposed to be coming in v1.11 once it is released.

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