KevinTheJedi
In our production environment we have OSTicket version 1.10.1 working. When we migrated to version 1.10.4 we discovered the problem so we had to downgrade to version 1.10.1.
Then we have tested version 1.10.4 and 1.11.0-rc-1 in a development environment with the features indicated in the first message of this thread.
This is de email i've send (I canĀ“t attach text files, so maybe the special characters of paste text will be diferent from original text):
MIME-Version: 1.0
Date: Fri, 2 Nov 2018 10:12:01 +0100
Message-ID: <CAB5J+ctqNRvh+vYT4d7e=+BcK0CwnsZSjDARduOPxBbYDAPBnA@mail.gmail.com>
Subject: envio de ticket
From: ** <@gmail.com>
To: *****
Content-Type: text/plain; charset="UTF-8"
esto es una prueba en texto plano desde gmail
a ver cual es el resultado
gracias
And this is the html of ticket text in OSTicket 1.10.1:
<div style="white-space:pre-wrap">MIME-Version: 1.0
Date: Fri, 2 Nov 2018 10:12:01 +0100
Message-ID: <CAB5J+ctqNRvh+vYT4d7e=+BcK0CwnsZSjDARduOPxBbYDAPBnA@mail.gmail.com>
Subject: envio de ticket
From: ** <@gmail.com>
To: *****
Content-Type: text/plain; charset="UTF-8"
esto es una prueba en texto plano desde gmail
a ver cual es el resultado
gracias</div>
And this is the html of ticket text in OSticket 1.10.4:
<div style="white-space:pre-wrap">MIME-Version: 1.0 Date: Fri, 2 Nov 2018 10:12:01 +0100 Message-ID: Subject: envio de ticket From: ** To: ***** Content-Type: text/plain; charset="UTF-8" esto es una prueba en texto plano desde gmail a ver cual es el resultado gracias </div>
Thankx