Hello,
Is there a way to set this up so when a customer responds to an email ticket it post to their ticket? Currently some respond to the ticket but it does not post there and we only want them to post back to the ticket.
Thanks in advance
FDH It should work by default What's your osTickets, php, and web server version?
V1.10.4 5.6.41
FDH What about web server info?? Also, is support account group or shared?
@FDH if is that isn't happening.. what is?
Are they responding to their original email -or- to the email that the ticket system sends them?
You did setup email (IMAP or POP) in osTicket and are running cron.php?
I set up piping but when I check the box Email Fetching: I get this error: * Email already setup as system email and it highlights Admin Email address
Am I missing something here
FDH You can NOT use system email and Admin email address same
I would say that ramrajone is correct.
