v1.10.4
php5.6
IIS10
Is there a setting somewhere to turn on automatic replies to the end user if they send an email to our ticket system email.
Example:
End user sends email to Help Desk email address
AutoCron Fetches email and Creates Ticket automagically
End user Receives "Your Ticket has been Created" email <--- This is what I'm looking for.
I swear I've had this working before but now I'm second guessing myself.
I feel like I'm missing a simple setting. This is currently working if the end user opens the ticket via the client portal.
Thanks in advance.