According to below screen shot
If I select Sample (with variables) in Response, It's auto filled reply section, Is it possible to build up my own reply?
osTicket Version v1.10.4 (035fd0a)
Web Server Software Apache/2.4.34 (Unix) OpenSSL/1.0.2p PHP/7.2.9 mod_perl/2.0.8-dev Perl/v5.16.3
MySQL Version 10.1.35
PHP Version 7.2.9
Thanks,
Mohan