Hello Everyone,I am trying to create a ticket via java api. I am getting error 'URL not supported' response code: 400.I am using a secure domain format: 'https:/zzzz.XXXXX.com/'What can be the reason for this error?Can anybody tell me how to check the error logs in details?

Code 400 is a generic error bad requestWhat's your Environment details?Which Version of osTicket?

This does not appear to be a suggestion or feedback.  Moving thread to Mods and Customizations.

@[deleted]Version: osTicket (v1.10.1)Can you please tell me what properties do you need for Environmental details?

You can get this details under admin panel

This is the version I am running on live:

osTicket Version v1.10.4 (035fd0a) — Up to date

Web Server Software Apache

MySQL Version 5.7.23

PHP Version 7.0.32

    ramrajone
    osTicket (v1.10.1)
    mysql Ver 14.14 Distrib 5.7.23, for Linux (x86_64) using EditLine wrapper
    PHP 7.0.32-0ubuntu0.16.04.1 (cli) ( NTS )

    Can you tell how I can check logs in details?

        Look at your apache and php configurations. They will tell you where the logs for each are located.

        I would recommend that you upgrade to 1.10.4 which is the most recent stable. Some people have reported issues with php7. The devs still recommend PHP5.6.

        SIDE NOTE:

        We aim to support up to PHP 7.1.x in 1.11 stable (coming soon). ?

          anuragdhunna
          Logs location:
          osTicket logs can be found: /scp/logs.php
          /scp/system.php will tell you about your system info and the PHP Extensions info

          your server logs maybe different:
          /var/log/mysql
          /var/log/apache2

            13 days later

            Hello @ntozier KevinTheJedi ramrajone

            I have changed the versions of osTicket and PHP as mentioned above but I am stilling facing the same error.
            Can anyone tell me how to debug this problem?
            How to locate/check runtime logs for API(create ticket)?

                  anuragdhunna
                  Have you checked the osTicket logs can be found: /scp/logs.php?

                  maybe permission: All folders should be 755 and all files should be 644

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