Hello,I want to ask about TASKs feature, as its looks like a little bit abandoned. It is great, fresh idea for helpdesk systems, but in current state it has not a much of potencial to became really useful. What needs to be done to make this feature really useful is... First, make direct connection between ticket and task-s. Tasks should become much more integral feature-options for ticket. Imagine scenario like this...personal department create a new ticket "New employee Robert Smith" which should do following. Create ticket and and include task in this ticket like task1. Prepare office , task2. Prepare computer , task3. Prepare office something training ...etc. After ticket is created, every department or team get their email about new ticket was created and they have assigned task in it. Path should be always through the ticket and then to its child-tasks(but if you go directly to the task it should be name and link connection to its parent-ticket). In agent panel in ticket section, there should be clear signalisation that ticket have a tasks(how many and second how much is closed or not finished - new column for this). Perhaps task-child could have a sub ticket number, something like TICKET-555678--T01. In ticket detail there should be a new item called "Timelog or eventlog or activitystream" next to "Ticket thread" and "Tasks" which should contain log for complete ticket and task operation. Also there should be a feature simmilar to canned response for automatic task creation, so when personal department create next month new ticket about new employee it will be abble to do that easily without creating individual tasks by hand. Another useful feature could be a list of predefined "issue summary" items in agent panel so personal department wouldnt have to write "new employee" over and over. Thats all for now, next ideas my follow :)