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Hello,Is it at all possible to attach internal notes to a ticket on its creation?Eg.I have a help topic for: Staff Movement / New EmployeeWhen a ticket is created with this topic I would like to add notes to the ticket with a list of steps that the agent needs to complete for this task to be resolved.This way we can ensure that the correct process is distributed to the agent and they have the correct information to complete the task.thanks in advance