Ok thanks!I have 1 more question now:The system is creating tickets on each mail we receive, even with the same subject.We are running:osTicket Version
v1.11.0-rc1 (e321982)
— Up to date
Web Server Software
Apache/2.4.6 (CentOS) mod_fcgid/2.3.9 PHP/5.6.37
MySQL Version
5.5.60
PHP Version
5.6.372.6.0.02.6.0.0