One of the things we ask in the ticket detail is for their building. It would be nice if I could have one of the columns in the agent home screen to show that. This would let an agent out in the field quickly check for any tickets in that building before they left.

This is probably the most asked question on the forums.This thread has directions for most contemporary versions of osTicket.  http://forum.osticket.com/d/discussion//a-better-ticket-listAlternatively there is the forthcoming "Custom Queues" feature here:https://github.com/osTicket/osTicket/pull/2577 (old)https://github.com/osTicket/osTicket/pull/4342 (new)Personally I would just wait for the Custom Queues feature due out in 1.11, or use the feature from github in it's current alpha state.

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