Good afternoon,We are installing an osticket and a question arises.We are going to pass users with passwords to our colleagues, but we want that a partner can only create tickets of a topic and another partner can only create tickets of another topic. It can be configured?If you do not understand our question well, let me know and I will try to explain it in another way.Thanks for your reply.Greetings, Rafael M.

Moving thread to Mods and Customizations.

Good Morning,Any answer for this?Thank you.Greetings,

20 days later

You can build a conditions in \include\staff\ticket-edit.inc.php.Help topics are stored in DB in ost_help_topic, but here is nothing, what your conditions fulfill. Thats mean, you need make your own parameter.You should think about administration in future too. Any new user need to be in a condition writed. Is it realistic?

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