I do not know how to update.I have uploaded and unpacked version 1.10.4 to the folder where the osTicket is installed, it has created the folder /tickets/upload/ where all the content comes with folders similar to the original api apps, etc.Do I now manually copy and replace each of these original folders?or what is the procedure that follows? I did not understand well in the manual that describes the update.Thank you

the /upload folder is what you should put in the /osticket folder.http://tmib.net/upgrading-osticket-19x-current-110Q: Do I now manually copy and replace each of these original folders?A: that really depends on the OS and/or how you are putting the files on your server.Q: or what is the procedure that follows?A: you open osTicket in a web browser and run the upgrade.  It comes up automatically when you log in as an agent

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