version d'osTicket

v1.10.4 (035fd0a)

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Logiciel serveur Web

Apache/2.4.6 (CentOS) PHP/5.4.16

Version de MySQL

5.5.56

Version PHP

5.4.16In Osticket, on the menu "users", We can see, by choosing a user, all the tickets of this user, which is usefull.BUT- by default, we see all tickets even tickets "closed". So it would be more logical to see only tickets opened by default, and create select list with possibility to chose statuses "closed", "archived", "all statuses" if we want to see ALL the tickets.

See here screenshot with tickets with different statuses (closed, opened) :https://ibb.co/khewhe

Yes.  That is a list of ALL of a Users tickets.If you want to se just their SPECIFIC_STATUS tickets then you can use Search or Click on an open ticket.In the upper right click on the (#) to the right of the uses name.Select Open tickets.

ok. I understand.A "select list" would be more simple, but I understand that all can't be developped !

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