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Hello,We are using osTicket v1.7.0 I plan to install the new version OsTicket v.1.10. My question, can new system use old MySQL database which we used with v1.7.0? Thank youKonstantin
New OsTicket v.1.10
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Yes it can. Part of the upgrade process it will update your database to the new format.You should make sure that you back up your site code, your DB before and after doing the upgrade.
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Dear ntozier,This is my plan. I Will install v.1.10 on a new server. This is not upgrading the old version, this will be completely fresh installation. Do you have a separate procedure which will upgrade the only database? Thank youKonstantin
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Not really. To leave the old one intact you would need to clone the DB. restore the DB into a new container DB.Then upgrade it using the upgrader in osTicket.
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Thank you. Have a great day. Konstantin
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Very welcome.You as well.