Does OSTicket slow down as the tickets number is becoming huge?

antrouss · Aug 7, 2018

OSTicket: 1.10We are using OSTicket, and we are going to include some more departments on it.This means that we are going to include some more email addresses, in order to fetch their messages.The addresses that we want to add, are receiving a huge amount of messages. Can this make OSTicket slow down?Is there a functionality to archive the old tickets?

ntozier · Aug 7, 2018

Any DB app will slow down as the DB size increases and records increase. So I would say the answers are:yesno, but there is a 3rd party archiuver plugin. https://github.com/clonemeagain/osticket-plugin-archiver