Email reply to ticket > osTicket 1.10.4

mestickets

Hello,If anyone is interested in some (paid) mod/customization work I need to be able to:User reply to ticket via e-mail (most likely Outlook) > message append to ticketAgent reply to ticket via e-mail > message appends to ticket and sends notification to user All features with attachments if possibleThanks

ramrajone

is this fresh installation? It should work out of the Box by default for a user to send an email via outlook or any other client unless you have changed the settings.

mestickets

Upgrade from 1.9.4.I tested and it does not work how I want it to.

ntozier

Did you configure email in osTicket?Are you running cron.php to trigger things?This is working and has been since before I started using osTicket (1.6?) and joined the forums.

mestickets

E-mail is configured in osTicekt.Currently do not have anything in cron. I have someone taking a look so we will see.

ntozier

This documentation might assist you:https://docs.osticket.com/en/latest/Getting%20Started/POP3-IMAP%20Settings.html