When I complete the tickets marked as overdue, they lose the overdue status. This is a problem when exporting the data because the numbers of expired tickets are not correct.System info.

@[deleted]Once you close a ticket it cannot be considered overdue since it was closed/resolved.Cheers.

@[deleted]First of all, thank you for the reply.But I have tickets marked as overdue even when they are closed / resolved.blankAnd it would be good if all tickets remained marked as overdue, since I need to know how many tickets were closed while they were overdue. Are there any changes I can make to make that happen?

@[deleted]Unfortunately, you'll have to look into that yourself as I don't know what to change.Cheers.

@[deleted]Thanks for the reply, I'm going to look at this situation and if I find any solution I'll post it here, in case someone has this same "problem".

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