Hello Community,We've gone live with osTicket for my company helpdesk; we're absolutely loving it!We did come across something particular this morning when we had a "flood" of tickets all come in at the same time; which we found odd. Normally we have a steady trickle, but we had 3 new tickets come in within 2 seconds of each other.It appears there was a backlog of new tickets or updated tickets that were sent in via email. Our client sent the email to our helpdesk account at approximately 15 on 5/July/2018. It was only this morning at 6/July/2018 @ 7 did the system receive them.Looking at our logs, it appears the "Auto Cron" for mail fetching stopped at 5/July/2018 at 12. What would stop the fetching from occurring? What can we do to ensure timely delivery of the ticket requests to the system?Attached is the system information and logs from the two days in question.
