make a folder on your web server called avatar upload images that are 80x80 pixels put the Agents' email address in the file names, example:  example@monkeybrains.net.jpg patch the avatar file!Here is the ugly patch, that I hope to do better in the future.  Basically, it checks the local folder for the files, if it is there, it skips the gravatar.This is a unified diff (research online if you don't know what to do with this format)--- class.avatar.php-orig    2018-06-06 00.134163000 -0700+++ class.avatar.php    2018-06-06 00.981905000 -0700@@ -231,9 +231,25 @@      */     function getUrl($size=null) {         $size = $this->size ?: 80;+        // here is the 'checkLocal' intercept.  Also, we can cache gravatar results.+        $url = $this->checkLocal();+        if (isset($url)) {+            return $url;+        }         $url = '//www.gravatar.com/avatar/';         $url .= md5( strtolower( $this->email ) );         $url .= "?s=$size&d={$this->d}";         return $url;     }+    /**+     * Check to see if you have a local avatar+     * TODO: make an staticFileAvatar class and redo this.+     * For now, just intercept Gravatar as I don't know where the call is in the osTicket code.+     */+    function checkLocal() {+        $file = "../avatar/".strtolower($this->email).".jpg";+        if (is_readable($file)) {+            return $file;+        }+    } }