Hi,

I have noticed that i cannot see closed tickets details. The only way that allows that is to click on edit button. The problem is that when the user does not have the right to edit it, the details are not present.

OSTICKET version: 1.10.1

Apache.4.9

PHP.5.12

IS there any way to see closed tickets details?

If you are not seeing a closed ticket then it is not assigned to a Department that you have access to.Users never have rights to edit tickets.  Agents can.

No i can see the list of closed tickets but when i open one of them it only shows me these details:

Status

Priority

Service

Creation date

user

email

Soucre

Closed by.

What i want is to see all forms détails and tickets logs.The only way to see these data is to edit the tickets by the agent which is not correct because the ticket is closed.

@[deleted]

No i can see the list of closed tickets but when i open one of them it only shows me these details:

Status

Priority

Service

Creation date

user

email

Soucre

Closed by.

What i want is to see all forms détails and tickets logs.The only way to see these data is to edit the tickets by the agent which is not correct because the ticket is closed.

I cannot attach the file, the upload still in progress without attaching the image :(

I can not attach the sreen shot but here is an example of my case.

https://www.google.com/search?q=osticket+1.10+closed+tickets&source=lnms&tbm=isch&sa=X&ved=0ahUKEwjkkLfX9r7bAhUlIsAKHfgaBBcQ_AUICigB&biw=1728&bih=886#imgrc=RZ3ntA9Q13R7DM:&spf=1528284303396

The example shows blank ticket.

All my closed tickets , didn't have any content apart from user details & ticket info.

I have no php error log

My guess is that your date format is bollocks-ed which is causing PHP to crash hard since it looks like it is dying at Due Date.If you do not have a PHP error log you should enable logging and trigger the issue to see what is logged.

I don't use due date  and SLA I have disabled them from my interface so they don't apear and my logs are enabled but php does not log any error :(:(

@[deleted]I agree with @[deleted] that PHP is crashing hard causing the page to not finish loading. You need to look into your PHP/Apache error logs to find any errors. Report back when you find them. If you can't find any errors there you can edit the bootstrap.php file to enable Error Display:CHANGE-------------ini_set('display_errors', 0);ini_set('display_startup_errors', 0);TO----ini_set('display_errors', 1);ini_set('display_startup_errors', 1);Cheers.

i still have the same problem and no error log.

I have displayed the due date field that I have Hide before and insert a date value on it but the problem still here :(:(

@[deleted]PHP doesn't just crash and not give you an error. Please make sure you have PHP error logging enabled and make sure it's logging to a file that has enough permissions.Cheers.

My php logs are enabled but osticket traces no error!! :(:(:(

For your information, beforre I have disabled due date and SLA but I have enabled them to see if this is the cause of my crash but nothing changes !!!!

When I try to print a closed ticket OSTICKET shows all the détails :(:(

@[deleted]

@[deleted]

I dont know what to tell you.  I've seen it do this before but it ended up being a problem with PHP.  Either you are not correct about your errors logging settings, or your host is suppressing them, or there is a problem with PHP itself, or there is a problem with your version of the code for that single page.scp/tickets.phpinclude/staff/ticket-view.inc.php

@[deleted]It has to be an issue with your SLA field then if it's stopping there. What do you mean by " I have disabled due date and SLA"? How did you disable them? DB or Forms or?Cheers.

@[deleted]

@[deleted]

I have disabled them from my form .

Actually i have enabled them and it works perfectly thank you a lot for your support.

But , i found another problem is that in created date column, instead of displaying creatd date i have closed date  /-)

Cheers

@[deleted]Are you talking about in the Ticket Queues? If so this is fixed in the new version released soon. Stay tuned!Cheers.

yes!! OMG  should I update this version??

I m not ready for that!! because have just started working with this version :(

Is it possible to update the php pages that contains this date?

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