Hi,

Please is there any way to automatically forward ticket T to agent B (B is in the office, while A is on Holiday) in order to change ticket status.

I m using OSTICKET 1.10

Best regards,

@[deleted] any idea?

 :) thx in advance

Nope.  Other than the manager manually re-assigning the tickets to another Agent.

:(:( Ok

And what is 'Vacation mode'??

a month later

I have created a new account that replaces the one in question when he will be in vacation.So we can close this discussion.

Thx a lot

Vacation mode is just that.  The staff if not present.  It prevents anything from being assigned to them

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