Auto-Reply Templates

Pietro_Aretino

I was wondering the difference between these two templates and when each one is activated, that is, what is it that activates one and not the other to send? blank I was trying to setup two separate Auto-Replies, one that is sent out if an email comes in from one particular domain e.g. *@particulardomain.com and then another one that replies to everything else.Is there a way to do this? Would I edit the "New Ticket Auto-reply" template? It says "Canned auto-reply sent to user on new ticket based on filter matches..." what filter matches exactly? How does one tie a filter to an auto-reply template?

pcjkollmorgen

Hopefully forum mods can remove the above spam message.This is an older post now and likely they have worked it out already however for anyone still wondering...New Ticket Auto-reply is only used if a ticket filter is triggered by the incoming email and an automatic response is chosen to be sent.New Ticket Auto-response is the usual normal automatic response to an incoming email.

ntozier

spam post removed. (sorry was on vacation)

KelseyJohnson

I was attempting to setup two separate Auto-Replies, one that is conveyed if an email roll in from one specific area e.g. and afterward another that answers to everything else. Is there an approach to do this? Would I alter the "New Ticket Auto-answer" format? It says "Canned auto-answer sent to client on new ticket in view of channel matches..." what channel coordinates precisely? How can one attach a channel to an auto-answer layout?

ntozier

@[deleted] I can't decide if your post is spam. so here's what I am going to do.1. I'm deleting the url you include... since emails generally have email addresses not urls.2. Please start your own thread and provide us with the information from your setup.