I need at the code level, to forward the emails that arrive to the users.I can not configure the forwarders, nor can I use mail sending.I can only think of solutions at the level of code and configuration level OSticket, could you help me?You will want to post the version that you are running, as it will differ from version to version.Also please do not cross post.Conversation continued here:http://forum.osticket.com/d/discussion//forward-copies