Im using Ubuntu 16.04; PHP 5.6; osTicket v1.10.1 (9ae093d)I have created a task and assigned it to my team, but no one is being emailed or notified.I can email out from the "Diagnostics" from the emails I have setup no problem, e.g. "Helpdesk" "Noreply" etc.. But when generating a new task no email is sent and no one is notified.-New Task Alert-New Activity Alert-Task Assignment Alert } These are all enabled and selected to notify "Assigned Agent / Team"-Task Transfer Alert-Overdue Task AlertWhat am I missing?

Still not sending email to teams. Nothing in my postfix mail.log.It's not sending out at all. This is true of newly created tickets as well.Newly created tickets & tasks are unable to send to team-members.Admin email arrives though.

Does anyone have this functionality working?I'm looking at my Apache logs and Mail logs and I see no errors, and no attempt to send out emails when a task is created and assigned to a team.

PHPmail or SMTP?(We do not use tasks at my employer so I haven't really played with them much. Also they are sort of broken on IIS.)

SMTP with SASL authentication via Postfix on an Ubuntu 16.04 server.Also if I assign it to an individual, the email sends and arrives.But seems like sending to "teams" is broken. No email is created and or sent.

@[deleted]It's working just fine for me. You need to follow the below steps to ensure everything is Enabled/Setup correctly:1.) Make sure the Task Assignment Alert is Enabled (Admin Panel > Settings > Tasks > Alerts & Notices > Task Assignment Alert > Enabled > Everything Checked > Save Changes)2.) Make sure the Agents have Alerts Enabled for their Departments (Admin Panel > Agents > Agents > click Agent Name > Access > Enable all checkboxes for Alerts > Save Changes); repeat for all Agents in the Team3.) Make sure the Agents have Alerts Enabled for the Team (Admin Panel > Agents > Teams > click team name > Members > Enable all checkboxes for Alerts > Save Changes)4.) Make sure you have a Default MTA (Admin Panel > Emails > Settings > Default MTA > SMTP email or PHPMailer )Once all of the above is complete you should be getting Alerts when you assign the Task to the Team.I hope this helps. Cheers.

These are my settings in the UIblankI also checked on the MySQL database to make sure nothing was incorrect in there (using PHPMyadmin to look)blank

OK.So I realized from my previous post what the issue is.Even though I had "Assigned Agent/Team" selected and enabled for notification nothing was happening.However, as soon as I selected "Team Members" and enabled that as well, the emails sent out.I wonder why that is?I suppose the "Assigned Agent/Team" functionality is broken for the "Task" alert? However selecting either Team Lead or Team Members, works.So problem solved, but a bit of elaboration on why the above is occurring would be nice.A bug maybe?

@[deleted]I guess the assignment alerts broken for just "Assigned Agent/Team". Will have to research this more to understand why it's happening.Cheers.

3 years later

Hello !

Just confirming that on v1.14.6 I came across the same issue !

Need to select Team Members from the other category of alerts... and works perfectly then.

Looks like a bug indeed.

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