Team Not Being Emailed - Tasks

Pietro_Aretino

Im using Ubuntu 16.04; PHP 5.6; osTicket v1.10.1 (9ae093d)I have created a task and assigned it to my team, but no one is being emailed or notified.I can email out from the "Diagnostics" from the emails I have setup no problem, e.g. "Helpdesk" "Noreply" etc.. But when generating a new task no email is sent and no one is notified.-New Task Alert-New Activity Alert-Task Assignment Alert } These are all enabled and selected to notify "Assigned Agent / Team"-Task Transfer Alert-Overdue Task AlertWhat am I missing?

Pietro_Aretino

Still not sending email to teams. Nothing in my postfix mail.log.It's not sending out at all. This is true of newly created tickets as well.Newly created tickets & tasks are unable to send to team-members.Admin email arrives though.

Pietro_Aretino

Does anyone have this functionality working?I'm looking at my Apache logs and Mail logs and I see no errors, and no attempt to send out emails when a task is created and assigned to a team.

ntozier

PHPmail or SMTP?(We do not use tasks at my employer so I haven't really played with them much. Also they are sort of broken on IIS.)

Pietro_Aretino

SMTP with SASL authentication via Postfix on an Ubuntu 16.04 server.Also if I assign it to an individual, the email sends and arrives.But seems like sending to "teams" is broken. No email is created and or sent.

KevinTheJedi

@[deleted]It's working just fine for me. You need to follow the below steps to ensure everything is Enabled/Setup correctly:1.) Make sure the Task Assignment Alert is Enabled (Admin Panel > Settings > Tasks > Alerts & Notices > Task Assignment Alert > Enabled > Everything Checked > Save Changes)2.) Make sure the Agents have Alerts Enabled for their Departments (Admin Panel > Agents > Agents > click Agent Name > Access > Enable all checkboxes for Alerts > Save Changes); repeat for all Agents in the Team3.) Make sure the Agents have Alerts Enabled for the Team (Admin Panel > Agents > Teams > click team name > Members > Enable all checkboxes for Alerts > Save Changes)4.) Make sure you have a Default MTA (Admin Panel > Emails > Settings > Default MTA > SMTP email or PHPMailer )Once all of the above is complete you should be getting Alerts when you assign the Task to the Team.I hope this helps. Cheers.

Pietro_Aretino

These are my settings in the UI blank I also checked on the MySQL database to make sure nothing was incorrect in there (using PHPMyadmin to look) blank

Pietro_Aretino

OK.So I realized from my previous post what the issue is.Even though I had "Assigned Agent/Team" selected and enabled for notification nothing was happening.However, as soon as I selected "Team Members" and enabled that as well, the emails sent out.I wonder why that is?I suppose the "Assigned Agent/Team" functionality is broken for the "Task" alert? However selecting either Team Lead or Team Members, works.So problem solved, but a bit of elaboration on why the above is occurring would be nice.A bug maybe?

KevinTheJedi

@[deleted]I guess the assignment alerts broken for just "Assigned Agent/Team". Will have to research this more to understand why it's happening.Cheers.

comeylo

Hello !

Just confirming that on v1.14.6 I came across the same issue !

Need to select Team Members from the other category of alerts... and works perfectly then.

Looks like a bug indeed.