I'm sorry for the basic question but how do I add the "Department" field to the ticket display page. I thought for sure this should be coming from tickets.inc.php but it looks like it's already in there just not displaying.blankblank

This is probably the most asked question on the forums.This thread has directions for most contemporary versions of osTicket.  http://forum.osticket.com/d/discussion//a-better-ticket-listAlternatively there is the forthcoming "Custom Queues" feature here:https://github.com/osTicket/osTicket/pull/2577Personally I would just wait for the Custom Queues feature due out in 1.11, or use the feature from github in it's current alpha state.

Excellent Thank you, I looked through the forums and could not see it.

I have a branch in my fork which you can pull from on Github which replaces priority with the department field.We used it for a while and then reverted back to the usual columns as we ended up not really needing it.https://github.com/perryk/osTicket/tree/mod-replace-priority-with-departmentsYou can apply to your copy of the source with something like: git remote add perryk https://github.com/perryk/osTicket.gitgit pull --no-edit perryk mod-replace-priority-with-departmentsGenerally speaking mods like this are unable to be supported by either me or the Osticket devs or forums moderators and you may run into issues when OsTicket is upgraded.

a month later

Hido you know if the GIT custom columns version only works on below PHP 7.when I try to install a test version, I get

Fatal error: Cannot declare class Error, because the name is already in use in C:\xampp\htdocs\osticket2\include\class.error.php on line 43thanksMat

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