Hi All,I'm trying to add a link to the response reply template to add the link is not a problem but what we want to do is added as HTML so we don't see the entire URL. I try using HTML without success. I see it's been done via a variable in other template. Any suggestion on how this can be done?
[html_link.docx](https://forum.osticket.com/assets/files/migrated/FileUpload/9f/24540a9cb3cdc93fc808f4403f51f7.docx)
I try to attach a file but it did not work. Second try
[html_link.docx](https://forum.osticket.com/assets/files/migrated/FileUpload/56/e623ab0684a5d833390708df96eee0.docx)
Third try for file attachment.
Use HTML view to write HTML. There's a button for that, looks like <>
Great thank for your quick reply, although I feel a bit silly for not seeing that one. I guess it's one of thsoe day.
You're welcome mate.
I had to log into it myself to describe the button, couldn't remember what it looked like.