v1.10.1 API to create reacquiring tickets

deon42

I have been looking at the form post, GitHub and Google to try and find a way to use the email API to create scheduled reacquiring tickets, but all the info seem to be outdated and the required file has been removed form the API folder. I see form GitHub that there has been some form on making a schedule feature for future versions, but can anybody please assist on how it can be done now or if it will be in the next release give a ETA. Yes, I know it's difficult, but I would be happy with next 3, 6 or 12 month estimation.

ntozier

"but all the info seem to be outdated and the required file has been removed form the API folder."This has never been a feature in osTicket so I have no idea what you mean by this statement. To achieve this you would need to write a script that interacts with the Ticket Open API. A dated (but nothing has really changed all that much except for file attachments) can be found here:http://tmib.net/using-osticket-1812-apiOnce you have your script you could schedule it to run via cron or windows Task Scheduler (depending on the OS that you are running). No one here can comment on if a Issue Report / Pull Request made on github would be in the next release... especially with out a link to it.

deon42

Thank you for the reply.I had looked at the link provided and it's exactly why I say info on the API is outdated.It needs /api/tickets.json (as per example file comments on line 5) and that is not in the /api folder in v 1.10.1I may be missing something here. Please understand I come with zero knowledge of how the system works.

ntozier

There is no and never has been a "tickets.json" file. Nor is one needed. That url is handing your data to the http.php file its redirected via .htaccess.My dated article hasn't been updated due to lack of time (although I do have a re-write mostly done) and because as I said nothing has really changed.If you dont like my article with a working example then perhaps this is more your speed:https://github.com/osTicket/osTicket/blob/55dc25ace736baeaf224ee608cfabc0218022036/setup/doc/api.mdAfter you read that page click on Tickets at the bottom.