Hi,Is there a way to find out which db is osticket using to save data?. I´m doing *select from tables like 'ticket' but no data is being retreived so I´d like to know the file name where this information was set during instalation? thanks,

Yes.  The database name is in the /include/ost-config.php as well as the DB Username and Password.

Thanks, so what is written in there is the actual db, username and password that osticket is using? or can I change this anywhere else?. I´m asking because the database is set there doesn´t have data in the tables and the data that is there is not updated. I know that I´m saving the data but I have no idea where.  

Yes, the information in the file is the the actual DB name, username and password.If you are running really old versions it can be in a different location and filename though.It could be in the base osTicket folder, not the include folder and called one of these things:/ost-config/ostconfig.php/settings.php

thank you I finally noticed that someone installed ticketos and used the same bd  twice or something so there where some duplicate tables in the same bd. 

So are you all set then, and I can mark this as resolved and close the thread?

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