Hi @mvondreele ,Thanks for the update! I did the changes as suggested, still my existing tickets are opening with same characters. I tried this on v1.10.1 + PHP-5.6.36 + MySQL-5.7.22 .Below are the changes done:1. In include/class.thread.php file: if (mb_strlen($body) >= 16000000) { // 65,535 chars in text field. 65000 is changed to 16000000 $entry->body = NULL; $file = array( 'type' => 'text/html', 'name' => md5($body).'.txt', 'data' => $body, );2. The second change in database table- ost_thread_entryALTER TABLE `ost_thread_entry` CHANGE COLUMN `body` `body` MEDIUMTEXT NOT NULL AFTER `title`;Can you please suggest, where I am missing to resolve the issue of unwanted characters.Hi @[deleted], Await your response on v1.11.0-rc1