Just to add, I have had same issues with users who use outlook, not a lot, but usually I get them when I receive tables from outlook for some reason :)I can't put my finger on precisely what I did to mitigate it, or if its even related to this, but basically (if my memory doesn't fail me):https://github.com/osTicket/osTicket/issues/4170 (I changed body from 65000 to 16777215, to match mediumtext)P.S. I do use store attachments as files, but still this issue pops up.