Hi,

I want to send an email to a specific agent just to notify him when a customised listbox contains 'alert' value in the ticket details.

I have added a new filter, but i did not find the right action.

Thx in advance.

Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance.  The more information you give us the better we will be able to assist you. Thank you.When creating a ticket filter you would:Filter Actions tabSelect: Send an Emailpopulate the recipients, subject, and message.

I only have these actions:

Rejeter les tickets

Adresse email de réponse

Réponse automatique de ticket

Réponse pré-enregistré

Service

Statut

Priorité

Plan SLA

Attribution automatique

Rubrique d'aide

Thx a lot

I'm not sure what your response means.

I want to say that i don't find this actions :(:(

Here is my OSTICKET version v1.9.12

Thats why.  That action is not available in such an old version.  You would need to upgrade to current.

If i upgrade this version, will i lost my previous configurations, filters, customised subjects? 

The only thing that you would lose if you upgrade is any code customizations that you performed on the source code.

I have upgraded the version, but i m facing a special problem:

after creating a new ticket, the process stops and the page is no more available, and also, when i open a filter or create a new one, the page is empty :(:(:(

White pages indicate a PHP error.  Have you checked your logs?You really haven't given us any environment information or details about your setup so I'm not real sure how you expect anyone to help you.

Sorry ntozier!! what should i give you as envirenment information? i did the upgrade and everything went ok !!

Hefre is the error on php log:

PHP Fatal error:  Uncaught exception 'ObjectNotUnique' with message 'One object was expected; however multiple objects in the database matched the query. In fact, there are 2 matching objects.' in C:\wamp\www\support\include\class.orm.phpStack trace:#0 C:\wamp\www\support\include\class.orm.php(545): QuerySet->one()#1 C:\wamp\www\support\include\class.list.php(297): VerySimpleModel:(Array)#2 C:\wamp\www\support\include\class.list.php(384): DynamicList->getConfigurationForm(true)#3 C:\wamp\www\support\include\class.dynamic_forms.php(1597): DynamicList->getForm()#4 C:\wamp\www\support\include\class.dynamic_forms.php(534): SelectionField->hasSubFields()#5 C:\wamp\www\support\include\class.filter.php(308): Bootstrap::{closure}()#6 C:\wamp\www\support\include\class.filter.php(321): Filter:()#7 C:\wamp\www\support\include\class.filter.php(711): Filter:()#8 C:\wamp\www\support\include\class.ticket.php(3041): TicketFilter->__construct('api', Array)#9 C:\wamp\www\support in C:\wamp\www\support\include\class.orm.php on line 1176

#8 {main}  thrown in C:\wamp\www\support\include\class.orm.php on line 1176

PHP Fatal error:  Uncaught exception 'ObjectNotUnique' with message 'One object was expected; however multiple objects in the database matched the query. In fact, there are 2 matching objects.' in C:\wamp\www\support\include\class.orm.phpStack trace:#0 C:\wamp\www\support\include\class.orm.php(545): QuerySet->one()#1 C:\wamp\www\support\include\class.list.php(297): VerySimpleModel:(Array)#2 C:\wamp\www\support\include\class.list.php(384): DynamicList->getConfigurationForm(true)#3 C:\wamp\www\support\include\class.dynamic_forms.php(1597): DynamicList->getForm()#4 C:\wamp\www\support\include\class.dynamic_forms.php(534): SelectionField->hasSubFields()#5 C:\wamp\www\support\include\class.filter.php(308): Bootstrap::{closure}()#6 C:\wamp\www\support\include\staff\filter.inc.php(4): Filter:()#7 C:\wamp\www\support\scp\filters.php(126): require('C:\\wamp\\www\\sup...')

Look at your ost_filter table.  See if you have multiple filters with the same id.While your at it check the ost_list and make sure that you dont have dupes with the same id there also.

Hi Ntozier,

No i don't have duplicated IDs :(:( i think that i will delete all filter and recreate them!! Do you think that it will solve the issue?

By the way I have checked all this tables, ost_filter, ost_filter_action, ost_filter_rule

I have deleted all data from   'ost_filter', 'ost_filter_action', 'ost_filter_rule' and it did not solve the issue :(:( 

And this?"While your at it check the ost_list and make sure that you dont have dupes with the same id there also."I would also check ost_ticket_status

Also ;( i have checked all tables no dupes !!! very strange!!

Is it possible to send you the sql script of my data base?

Depends on how big it is.neil at osticket dot com.

Oops.  Look at ost_formYou are looking for duplicate entries in the type column that start with L.(like two L10, or two or more L1m etc.).