Hi fellows I have a question about tickets.As a part of one solution the ostickets recive from a custumer an invoice by e-mail and create a ticket, but when the bank sistem send a payment transfer confirmation the system creats a new ticket and Im trying to figure out how merge the ticket from custumer (invoice) and the ticket from bank (payment).
osTicket does not have a merge feature currently. We handle it internally by updating one of the tickets saying: "This is a duplicate ticket please see ticket #foo. Closing duplicate ticket." Then we go to the other ticket. Copy and paste the information (if there is any) from the other ticket, and add the person to it as a collaborator.There is also a community members Merge ticket pull request (PR) on giuthub that adds a merge ticket functionality but I do not know if it is going to be accepted into core.https://github.com/osTicket/osTicket/pull/3768
Ok tks a lot.
Very welcome. :) HAve a great weekend
