Hey guys,I wanted to ask. I use OSTicket in to free-time "organizations", and therefore I am not working with it every few minutes. And I wanted to ask, if there is any plugin, which would notify me, that I have a ticket awaiting response (like someone answered my message), and I have not responded in a day (or something like that)Because in recent days, I tend to forget that I have some unresolved things there.And OSTicket will only notify me, that Ticket is overdue, which is not the thing I need.Thanks!

Admin panel -> Settings -> Tickets -> Alerts and NoticesNew Message Alert.osTicket alerts you every time someone updates the ticket.SLA, notifies you when the ticket becomes past due.

Yes, I know that. But I need something, which notifies me again, if I will not respond to the ticket update in... let's say a day.

That is not a feature of osTicket at this time.

Thank you. Isn't there any mod, or something? Could you transfer it to that section?

Not that I know of off the top of my head.Moved to Mods and Customizations section as requested.

may be a column can be added with the SLA timer or the time ticket has not been responded to and sort it that way.cant seem to find again a comment here that changes the "bold" ticket number with a different cell color which is a better indicator that the ticket has not been responded to

I've implemented a small php file in our setup that's called via task scheduler on every monday, what it does is send a reminder to the staff of tickets that are overdue, this could probably be changed to look for tickets that need to be answered.

Ok I have not tested it but you can try this, it'll check for tickets that have the state open and are answered by the client.<?php@[deleted](dirname(__FILE__).'/'); //Change dir.require('api.inc.php');if (!osTicket:())    die(__('cron.php only supports local cron calls - use http -> api/tasks/cron'));require_once(INCLUDE_DIR.'class.ticket.php');$visibility = Q:(new Q(array('status__state'=>'open', 'isanswered'=>'0')));$tickets = Ticket:() ->filter(Q:($visibility)) ->values('ticket_id');foreach($tickets as $T){ $ticket = Ticket:($T); $cfg->getDefaultEmail()->sendAlert($ticket->getStaff(),  "Subject",  "Ticket: <a href=\"" . $ticket->getVar('staff_link') . "\">#" . $ticket->getNumber() . "</a>");}?>

2 years later

I need something, which notifies me again, if I will not respond to the ticket update in... let's say a day.
till now not have any solution for this case ?

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