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Hi All,Can you help me ?I want to move all Resolved Ticket from OPEN tab to New Tab (RESOLVED) see attachment.Br,Thomas
Hi All,Can you help me ?I want to move all Resolved Ticket from OPEN tab to New Tab (RESOLVED) see attachment.Br,Thomas
No attachment.
Hi,This is the attachment
I think this is a useful idea. But it would probably be a lot harder to achieve than you might realize.If you have any coding experience, I can at least point you in the right direction to get started.The first step would be to create a new tab by modifying /inlude/class.nav.phpIn the thread below, the OP explains how this can be done. It's an old thread but the information is still relevant... I just did this myself the other day.http://forum.osticket.com/d/discussion//creating-custom-pages-how-to-use-them-properly#latestBut those directions are for 1. creating a new tab and 2. creating a new page to go with it. You don't need step 2.Most of the tabs in osTicket correspond with a separate .php file. For expample, the Dashboard tab points to dashboard.php.But the ticket tabs work differently. All of the ticket tabs (except for "New Ticket") point to the same file: /scp/tickets.php.All of the magic happens within that file. So you'll want to open that and see how hard it would be to create a new filter that will become your virtual "page" that will display only tickets with the Resolved filter.If you manage to do all of this, the link to your virtual Resolved page will be www.yourosticket.com/scp/tickets.php?status=resolvedI'm not sure how difficult the second part would be, but I suspect it won't be easy. Perhaps someone else can jump in.If you have been able to follow me so far, I hope that this gets to on the right path. The only other thing I can suggest -- if this is important to you -- is to hire a programmer on www.freelancer.com to create a mod for you. You can probably find someone to do it for $40 or $50 US. But keep in mind that if you upgrade your osTicket in the future you will loose the mod, so you'll want to be aware of all of the code that was modified so that you can re-mod it.Good luck.
Or you could download the Custom Queues pull request from git hub and use that. :)https://github.com/osTicket/osTicket/pull/2577Or if you dont want to run beta software you could Advanced Search and save the search. (but you would have to click on Advanced Search to run the query or save the URL)
ntozier I think we scared him off. ;)
server/scp/tickets.php?status=resolveddoes not seem to yeild the resolved ticketsEDIT: ok I think becuase ticket.php is not setup...I guess there are more work to do...
Hi All,For now I use Mod Advance Search.http://forum.osticket.com/d/discussion//mod-advanced-search-more-quickly-with-ticket-count#latest