Sorry for inconveniens, I'm little confusion: I can't see how to add anything to FAQ's.... (and can't find in discus history here)
No problem. I think you have missed that you have to add a category first. Then you can add entries. I think this is necessary because you can control with the category the "visibility"..It is like a container/folder for entries..
Also make sure that your user has the privs to manage FAQ/Premade/etc.
I can't see where I can add category... :( In canned answer I have Add new, in FAQ nothing...
You do not see this button?
I have no Categories in menu, only FAQ and Canned Responses... , :(
Admin panel -> Agents -> your account.Click on permissions tabClick on Knowledgebase
Ok, it is working, (horrible place tu enable this ;))
Thanks a lot :)
Why is it a horrible place to enable it? Each agent should or should not be able to manage these things. Where would you put it?
I'm admin/manager, and tough that I can everything ;) Now I thing, it's proper place fot this option, maybe I have bad manners as admin ;) ...Regards and thanks a lot again :)
No worries, I was really just curious why you thought it was a bad place. :) I'll mark this resolved and close it. Please feel free to start a new thread if you have another question, comment, feedback, etc.
I was mean that FAQ writing e.t.c. are privilege for managers and I looking for this options in departments, I was not associate this privilege with person like a each "clerc" ;) You can close this thread, Thanks again :)