When advance search for tickets created "on" a particular date, tickets created on other days are included in the search results, and additionally, when I go back to the advanced search criteria, the date I entered is changed to the day before. (I entered 10/11/17, and it is changed to 10/10/17).For that I matched the timezone of database with default osticket timezone, but it doesn't affect. I attached the image for this issue.Please help me for resolving this issue.
Osticket version - v1.10Apache - 2.4.18 (Ubuntu)MySQL version- 5.7.20PHP version - 5.6.32
I cannot replicate this behavior. I just logged into my ticket system. clicked on Advanced Search.selected createdselected onentered 2/20/2014It pulls up 8 tickets. I checked all of them and all 8 tickets have a created date of 2014-02-20I tried this again with 11/25/2016.It pulls up three tickets.I checked their created date and all three of them also match.
I dont have this issue on my another server. But it is on production server. Please Give me possibilties regarding this issue, why it is happen.
Is the environment on your other server identical (php, mysql)?
Yes it is identical
Are you getting an error in your web server log?
No, I didn't get any error in log.
Weird. The only problem I had with this search was related to this issue:https://github.com/osTicket/osTicket/pull/4014/filesBut in my case I find an error in the webserver log (Fatal error: __ clone method called on non-object).
