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Hi,When I sort tickets using advanced search with "created date", then searched result table shows 'closed date' as well for closed tickets in "Date created " column. There should be a created date for all tickets.
Advanced search date displays closed date in "Date created" column
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Please find the attachment.
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Your images show you changing you sorting a column: Date Created. So I don't follow your logic...
18 days later
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I search ticket in advance search by created. But it shows the closed date of ticket in created date column inspite of created date. Please help to solve this issue.
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I do not see any issue to solve.
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The Date Created column displays the Closed Date for tickets with Status as Closed or Resolved, also it is observed for tickets with Intermediate Statuses like In Process, In Development , the Date Created column displays the Last Message Date; hence when we sort by Date Created it is not the actual date created but these are different dates displayed as per Ticket Status - as explained above. Can you please help us here.
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@[deleted] This is a known issue that we are working on fixing. Please follow our Pull Requests and Issues on Github for further updates. Cheers.
2 months later
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Thanx @[deleted], but I didn't found any solution for this issue on Github. Can any other way help me for this issue ?
3 months later
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@[deleted], Is there any updates for this issue I didn't found any solution for this on Github. Can you tell the timeline to fix this issue.
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@[deleted]This is fixed in the upcoming version v1.11.0rc-1, which will be available soon. There is no set release date so I can't really say.Cheers.
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Thanks for this news.
18 days later
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Hi,
did you find a solution to this problem, i m facing the same anomalie using OSTICKET 1.10.1 .
The created date column displays the closed date instead of created date.
Thx in advance
5 months later
Any other solution apart from update available as of now?