Hello there,I will install the 1.10.1 update. Will all data be erased when I load it?

No.  But you should always back up your database before performing any kind of changes like this.

Any or all of these would assist you.The wikihttp://osticket.com/wiki/Upgrade_and_migrationGithubhttps://github.com/osTicket/osTicket/blob/develop/README.mdSlightly outdated article I wrote that is still relevant.http://www.tmib.net/upgrading-osticket-19x-current-110

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