creator and job roles are not tracked in the database.created date is.ost_faq table created field.You would have to alter the database structure and then the FAQ save process to save those data points.  Then you would have to change the query that popuylates that information so it can be displayed.

Please post your work around in case someone else needs this sort of thing. :)

Thanks! :)

This is awesome man, much appreciated. I was looking to see if this was possible as my boss was asking me to track who is posting Knowledgebase articles. This would be a good thing to put into the new versions of osTicket going forward FYI to the devs. Tracking that metric can be important for some companies. It would also be nice to have departmental knowledgebases so that the different departments couldnt see each others knowledgebase. Food for thought.

Anyways i'm gonna try this out on my test server today thanks alot TheDeadGuy

Could you tell me what lines of code you replaced, or where exactly in the code you placed this? Much appreciated.

Ok so I tested this myself, works pretty good. Heres a better pasted version:

<?php
$name = $thisstaff->getName();
$user = "John Doe";
$user2 = "Jane Smith";
?>
<textarea name="answer" cols="22" rows="12" style="width%;" class="richtext draft" data-draft-namespace="faq" data-draft-object-id="<?php if (is_object($faq)) echo $faq->getId(); ?>">
<?php
$textarea = $info;
echo $info;
?>
<?php
if ($name == $user){
$job="IT Support";}
elseif($name == $user1){
$job="Operations";}
else {$job="";}
?>
<?php $todayte = date('d/m/y/')?>
<?php if ($textarea == "") {
echo "<span style='color(0,0,0);'><strong><em><strong>Author: $name <br> Position: $job <br> Date: $todayte</strong><br></em></strong><br></span><span></span>";}
else {
echo "<span style='color(0,0,0);'><strong><em><strong>Updated by: $name <br> Updated on: $todayte</strong></em></strong></span><br><br>";}
?>
</textarea>

So I thought instead of doing an

if

check using the $name variable to see what $job or 'position' the user is to use the following:

$job = thisstaff->getDepartments();

However when I tested this, the output is always "Array" and I'm not sure why.

Also, when the updated 'echo' occurs, I always get "Array" before "Updated by: $name" etc.

I think this has something to do with

$textarea = $info;

because at the top of 'faq.inc.php' we have another variable that is like so:

$info = $qs = array();

However, I'm not a big PHP expert, so I wouldn't know how to fix this issue.

Regardless, i just removed the job portions as all I really needed was the user and date information, and those work.

Apart from the random 'Array' echo appearing before "Updated by:" this works damn well.

I stuck this code on line 193, right after </textarea>.

Hope that helps and hope a dev or someone better at PHP can explain why the "Arrays" show up instead of the Department name, and why theres an "Array" string before "Updated by:".

!! EDIT !!

This is the final code I'm using:

<?php
$name = $thisstaff->getName();
?>
<textarea name="answer" cols="22" rows="12" style="width%;" class="richtext draft" data-draft-namespace="faq" data-draft-object-id="<?php if (is_object($faq)) echo $
<?php
$textarea = $info;
echo $info;
?>
<?php
$todayte = date('m/d/y/');
?>
<?php if ($textarea == "") {
echo "<span style='color(0,0,0);'><strong><em><strong>Author: $name <br> Date: $todayte</strong><br></em></strong><br></span><span></span>";
}
else {
echo "<span style='color(0,0,0);'><strong><em><strong>Updated by: $name <br> Updated on: $todayte</strong><br></em></strong><br></span><span></span><br>";
}
?>
</textarea>

However the issue I'm encountering now is that on a brand new FAQ it populated with "Updated by:" when it shouldn't according to this 'if' check:

<?php if ($textarea == "") {

This should check the textarea and see if its blank, correct? And if so it then says:
if blank, echo "Author: $name" etc.
ELSE echo "Updated by:"

So I'm confused why its not detecting that the textarea is blank. Does anyone have a better idea on how to detect if the 'textarea' is blank?

Ok I finally got a non-buggy functioning version, however I deviated from @TheDeadGuy original code a bit.

On lines 9-11 of "faq.inc.php" I added the following variables, respectively:

$user = $thisstaff->getName();
$todate = date("m/d/Y h:i a");
$userinfo = "<p><i>Updated by: $user | Updated: $todate</i></b></p>";

On lines 38-40, I added the following variables, respectively:

$name = $thisstaff->getName();
$todate = date("m/d/Y h:iA");
$userinfo = "<p><br><br><br><br><b><i>Author: $name | Posted: $todate</i></b></p>";

Starting at line 187 the original code looks like so:

 <textarea name="<?php echo $aname; ?>" cols="21" rows="12"
        data-width="670px"
        class="richtext draft" <?php
list($draft, $attrs) = Draft::getDraftAndDataAttrs('faq', $namespace, $answer);
echo $attrs; ?>><?php echo $draft ?: $answer;
        ?></textarea>

I modified that code to the following:

 <textarea name="<?php echo $aname; ?>" cols="21" rows="12"
        data-width="670px"
        class="richtext draft" 
<?php
list($draft, $attrs) = Draft::getDraftAndDataAttrs('faq', $namespace, $answer);
echo $attrs; $answer = $answer . $userinfo; 
?>>
<?php echo $draft ?: $answer;
       ?></textarea>

I tested this on an Ubuntu 16.04 server running PHP 5.6 on osTicket version 1.10.5.

What the code should do is put "Author: name | Posted: date & time" on new FAQ's.

When an existing FAQ is being edited it should post "Updated by: name | Posted date & time" directly under the previous "Author: etc."

If the date/time is not correct, make sure to change your 'php.ini' config accordingly.

Hope this helps someone just as @TheDeadGuy helped me! ?