Hello,im trying to create a ticket with the osticket API. With the cURL in php its working fineWith ajax i have always this error: Failed to load resource: the server responded with a status of 401 (Unauthorized)This is my request headersPOST /~xxx/ticket19/api/http.php/tickets.json HTTP/1.1

Host: xxx.it

Connection: keep-alive

Content-Length: 0

Accept: */*

Origin: http://xxx.it

X-Requested-With: XMLHttpRequest

User-Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.113 Safari/537.36

X-API-Key: 1EF22FBACA1F1715BA3E70AE245A5BF4

Referer: http://xxx.it/test/ost-api-example.php

Accept-Encoding: gzip, deflate

Accept-Language: it-IT,it;q=0.8,en-US;q=0.6,en;q=0.4

Cookie: OSTSESSID=jnie4mlmor9q9hpehbrfl388k3; cb-enabled=acceptedAny tips for me? Need more info?Thanks

You're going to have issues, the API is locked down to the IP address, so you'd need a new API key for everyone.. or, just add a relay php script as your ajax endpoint.

Hi,im trying with the same API Key switching the code from php and ajax

Maybe share your scripts? Hard to say without looking.

Really easy code$(document).ready(function() { $.ajax({ url: 'http://xxx.it/ticket19/api/http.php/tickets.json', method: 'POST', headers: { 'X-API-Key': '1EF22FBACA1F1715BA3E70AE245A5BF4' }, json: { "name": "name", "email": "jonh@gmail.com", "subject": "subject", "message": "text", "topicId": "1", //"attachments": osTicketAttachments } }, function (error, response, body) { if (error) { console.log(error); } else { console.log(response.statusCode, body); } }) });

The 401 should only trigger for a bad API key.. if it was 400 you'd be blaming the data.. see the validate function here: https://github.com/osTicket/osTicket/blob/develop/include/api.tickets.php

I'm intrigued by your syntax, I thought to send JSON you had to set the datatype to json, then convert the data dictionary to a JSON string, I've not seen just json: {} before. Does that work?

I can't see it in the docs.

You might need to change it to

type: 'POST',

data: JSON.stringify({

"name": "name",

"email": "jonh@gmail.com",

"subject": "subject",

"message": "text",

"topicId": "1",

}),

contentType: 'application/json; charset=utf-8',

dataType: 'json',

But I haven't tested it.

Thanks so much. Now its workingthis is the code:$.ajax({ url: 'http://xxx.it/ticket19/api/http.php/tickets.json', type: 'POST', headers: { 'X-API-Key': '94914EFD38C290653733F0FD538974A4' }, data: JSON.stringify({ "name": "name", "email": "e@mail", "subject": "subject", "message": "text", "topicId": "1", }), contentType: 'application/json; charset=utf-8', dataType: 'json', }, function (error, response) { if (error) { console.log(error); } else { console.log(response.statusCode); } })

Awesome! Cheers for posting the complete solution mate.

4 months later

Hello matteot , With this script, are you able to upload attachments to the ticket?Let me know

a year later

Hi all,
iam new to Osticket. Could you please provide me the code for create ticket using API with Curl and PHP?

Write a Reply...