[MOD] Multilanguage Support: Page 8

[MOD] Multilanguage Support

olest

Is did change all settings to UTF-8 when I installed version 1.7 to get Danish letters working in ticket subject and message.

My server is set to UTF-8.

http://www.osdata.dk/osticket.png(http://www.osdata.dk/osticket.png)

Thane

Is did change all settings to UTF-8 when I installed version 1.7 to get Danish letters working in ticket subject and message.
My server is set to UTF-8.
http://www.osdata.dk/osticket.png(http://www.osdata.dk/osticket.png)

Its as you said, your server serves osticket with ISO-8859-1 encoding. Do you still have the .htaccess with 'AddDefaultCharset utf-8' in the osticket root folder? It should force apache servers to use utf8. That worked for me with the funpic.de test i did. Funpic.de has the exact same problem you have and the .htaccess solved it.

olest

Its as you said, your server serves osticket with ISO-8859-1 encoding. Do you still have the .htaccess with 'AddDefaultCharset utf-8' in the osticket root folder? It should force apache servers to use utf8. That worked for me with the funpic.de test i did. Funpic.de has the exact same problem you have and the .htaccess solved it.

I have 'AddDefaultCharset utf-8 in httpd.conf (which fixed the subject and message when i upgraded).

Thane

I have 'AddDefaultCharset utf-8 in httpd.conf (which fixed the subject and message when i upgraded).

Then remove the .htaccess it may conflict with your setting in httpd.conf. Or try setting 'IndexOptions +Charset=UTF-8' (what ntozier suggested to you in your other thread) instead of 'AddDefaultCharset utf-8' in the .htaccess. I'm sorry to say this, but my apache knowledge is very limited. I can make suggestions but i can't give you a definite answer.

olest

Then remove the .htaccess it may conflict with your setting in httpd.conf. Or try setting 'IndexOptions +Charset=UTF-8' (what ntozier suggested to you in your other thread) instead of 'AddDefaultCharset utf-8' in the .htaccess. I'm sorry to say this, but my apache knowledge is very limited. I can make suggestions but i can't give you a definite answer.

I tried putting it in both .htaccess and virtual host settings, and without, but it's still not working.

From my link http://www.osdata.dk/osticket.png(http://www.osdata.dk/osticket.png) you can also see that it is loaded as UTF-8.

Thane

I tried putting it in both .htaccess and virtual host settings, and without, but it's still not working.
From my link http://www.osdata.dk/osticket.png(http://www.osdata.dk/osticket.png) you can also see that it is loaded as UTF-8.

True. The only place i can think of, that still could have a wrong setting is the php.ini. Do you have default_charset set "UTF-8"? Are any encodings set to something different than utf-8?

olest

It works if I change line 102 in gettext-conf.php to:

setlocale(LC_ALL, "da_DK.utf8");

da_DK.utf8 is written the same way as "locale -a" outputs it.

Is it possible to make the php code to format $language this way so I dont have to hardcode it to Danish?

Thane

It works if I change line 102 in gettext-conf.php to:
setlocale(LC_ALL, "da_DK.utf8");
da_DK.utf8 is written the same way as "locale -a" outputs it.
Is it possible to make the php code to format $language this way so I dont have to hardcode it to Danish?

Ah, you don't use php_gettext. I forgot that. I can't do that, since the gettext extension requires different formatting depending on the os. That is one of the pitfalls of using the extension. I've mentioned that in the first post.

Luzifer

Thanks for Info, do You have any plan to join Your both Mods in one?

Sorry to ask again, just asking before I try to do it myself for the next days

olest

Ah, you don't use php_gettext. I forgot that. I can't do that, since the gettext extension requires different formatting depending on the os. That is one of the pitfalls of using the extension. I've mentioned that in the first post.

Ok.

I changes the line to:

setlocale(LC_ALL, $language . '.utf8');

Thane

Sorry to ask again, just asking before I try to do it myself for the next days

Sorry that i didn't answer you earlier. I'll make the changes later today. And to Answer the second question (I really should read before answering, sorry again). I'll leave the mods separate. the multilanguage mod has a pending pull request into the osticket master. And i don't want to support a big package of multiple mods and force people to use things they don't want to use.

Anyway, probably later today i'll add a multilanguage version of the ldap_mod. You'll then need to first install the multilanguage mod then the ldap mod over it.

olest

Could you change gettext-conf.php this way?:

Add this at line 19:

$set_utf8_extension='.utf8'; //Some server need this set to '.uft8' to show charset correct - else set to ''

And change line 102 to:

setlocale(LC_ALL, $language . $set_utf8_extension);

(Using an array in setlocale did not work)

***

Adding

header('Content-Type: text/html; charset=UTF-8');

to ajax.reports.php was not needed anymore.

***

Thane

Could you change gettext-conf.php this way?:
Add this at line 19:
$set_utf8_extension='.utf8'; //Some server need this set to '.uft8' to show charset correct - else set to ''
And change line 102 to:
setlocale(LC_ALL, $language . $set_utf8_extension);
(Using an array in setlocale did not work)
***
Adding
header('Content-Type: text/html; charset=UTF-8');
to ajax.reports.php was not needed anymore.
***

Sure, i'll add that in. Though i'll also have to add a description on how to determine what to add. In case of a ubuntu server i tested it was '.UTF-8'. Could you tell me if your messages.mo was compiled with a command line tool and if that's the case also what command line tool you've used. Another user (i don't remember the name) wrote that that was what caused php_gettext not to work for him.

olest

Sure, i'll add that in. Though i'll also have to add a description on how to determine what to add. In case of a ubuntu server i tested it was '.UTF-8'. Could you tell me if your messages.mo was compiled with a command line tool and if that's the case also what command line tool you've used. Another user (i don't remember the name) wrote that that was what caused php_gettext not to work for him.

I'm using poedit (on my Windows Workstation) to generate messages.mo - I have tried with msgfmt tool from command line in linux too - It did not make any difference.

On Linux you can use command line "locale -a" to find valid locales.

At my server it returns the Danish locales:

da_DK

da_DK.iso88591

da_DK.iso885915

da_DK.utf8

But only da_DK.utf8 worked!

Thane

I'm using poedit (on my Windows Workstation) to generate messages.mo - I have tried with msgfmt tool from command line in linux too - It did not make any difference.

OK, then I'll have to search the mistake somewhere else. Thanks for telling me.

olest

Missing translation

Hi again

I found one label missing translation.

On line 488 in /include/staff/ticket-view.inc.php

Dept. Signature (<?php echo Format:($dept->getName()); ?>)

How do I fix this missing translation and what should be added to messages.po?

Thane

Hi again
I found one label missing translation.
On line 488 in /include/staff/ticket-view.inc.php
Dept. Signature (<?php echo Format:($dept->getName()); ?>)
How do I fix this missing translation and what should be added to messages.po?

Fixed the missing translation in V6. Also added your suggestion in the gettext-conf.php. To add the new text to your .po rescan the osticket folder with poedit. Look in the second part of my translation tutorial on how to do that.

Thanks for the help.

olest

Fixed the missing translation in V6. Also added your suggestion in the gettext-conf.php. To add the new text to your .po rescan the osticket folder with poedit. Look in the second part of my translation tutorial on how to do that.
Thanks for the help.

Thank you.

I've read your guide to poedit and it found 1 change, but when I use the new (updated) files it all goes back to English and no translations.

I've tried with the old .po and .mo files and then it works again.

Do you have any suggestions?

UPDATE: A webserver service restart fixed the problem - sorry

olest

The Export button in Dashboard does not get translated - is this missing somewhere too?

Thane

The Export button in Dashboard does not get translated - is this missing somewhere too?

That button is created with the scp/js/dashboard.inc.js (line 252). Currently .js file content can't be translated via gettext.

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