When a user is creating a Ticket, they get de mail "New Ticket Auto-Response" in de mail is a link to view the ticket online with the variable "%{ticket.client_link}"
The problem is that the link is to long for the email and that the link is cut in to 2 lines, because of that the link doesn't directly work. The user need to select the 2 lines en copy and paste it in the browser.
example link:
The variable %{ticket.client_link} =
"http://ticket.mydomain.nl/view.php?t=692968&e=henk@mydomain.nl&a=6397
8921684c92a3c56723f30d7d4717
instead:
"http://ticket.mydomain.nl/view.php?t=692968&e=henk@mydomain.nl&a=63978921684c92a3c56723f30d7d4717"
We use osticket_1.7-stable_multilanguage_V6
How can we fix this. Does anybody have a solutions?
Tia
Henk